Shipping costs are based on the weight of the item you are ordering and are added to your order at checkout.
We currently accept orders for delivery to UK and European Addresss.
For items in stock we can offer a next day delivery to Mainland UK for orders placed before 12.00pm.
All items sent by UK Standard post are issued by First Class Royal Mail and usually received within 1-2 working days. Please note that any orders received after 12.00pm on a Friday will not be shipped until Monday morning. (except bank holidays)
If your package won’t fit through the letterbox, Royal Mail will attempt delivery of your item to one of your neighbours and they will post a ‘Something for you’ card through your letterbox telling you this.
For larger items we will ship via Interlink Express. If you have provided a mobile phone number you will receive a text to confirm your delivery details. If this is not convenient you can use the dashboard to change your delivery date, collect from your nearest DPD Pickup Shop, deliver to your preferred neighbour or arrange to have your order delivered to a safe place at your home.
Please note that if your items have already been picked and packed, it is not possible to change the delivery details.
You can pay with most credit/debit cards using our secure sever – Worldpay. Just enter the details when prompted on check out. We can also take payment over the telephone , or you can send a bank payment , whichever is easier for you.
You can return a stock item to us using Royal Mail or a courier of your choice. Please ensure the item is in its original packaging and packed securely. Once we have received and checked the item we will refund your item (less any original shipping costs) by the same method it was paid for. You can return an item up to 14 days from date of purchase.
Please note that we may not be able to accept returns on a product that was supplied as a special item.
You can contact us by email on firstname.lastname@example.org , or by telephone on 01663 734800
We are sorry if your item is faulty. Please contact us on 01663 734800.
We are happy to offer technical support over the telephone or by email. Please do not hesitate to contact us if you require any help with one of our products